Terms of Service

Last Updated: May 17, 2026 · Effective Date: May 17, 2026

Important: Home Bidders Hub is a technology platform only. We are NOT a contractor, contractor referral agency, employer, or party to any agreement between homeowners and contractors. By using this platform you agree to all terms below.

1. Acceptance of Terms

By creating an account or using Home Bidders Hub (“Platform,” “we,” “us,” “our”) at homebiddershub.com, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Platform.

2. Eligibility

You must be 18 years or older
You must be located in or service Southern California (Los Angeles, Orange, San Diego, Riverside, San Bernardino, Ventura, Santa Barbara, or Imperial County)
Contractors must hold a valid California CSLB license
You must provide accurate and truthful information
One account per person per role — you may have one homeowner account and one contractor account at different email addresses

3. User Roles

Homeowners

• Post home improvement projects
• Receive and review bids from contractors
• Award, decline, or request changes to bids
• Release milestone payments upon satisfaction
• Leave reviews for completed work
Service is FREE for homeowners

Contractors

• Browse and bid on posted projects
• Require a valid California CSLB license
• Subject to the Match Fee (see Section 7)
• Responsible for all work performed
• Independent professionals — NOT employees of Home Bidders Hub

4. Contractor License Requirements

All contractors must provide a valid CSLB license number
Unverified contractors may not submit bids over $1,000
Home Bidders Hub attempts to verify licenses but does NOT guarantee verification accuracy
Contractors certify their license is valid, active, and belongs to their business
False license information will result in immediate account termination and may result in legal action
Homeowners are solely responsible for independently verifying contractor credentials at cslb.ca.gov before hiring

5. Bid System and Credits

Bid Credits

Contractors use bid credits to submit proposals
Credits are consumed upon bid submission and are NON-REFUNDABLE, except when a homeowner removes a job posting before any bid is accepted — in that case credits are returned
Credits are NOT refunded when a homeowner declines a bid
Credits have no cash value and cannot be transferred

Credit Plans

Plan	Monthly Fee	Credits	Rollover	Match Fee
Free	$0	2/month	No	$49
Plus	$59	15/month	Yes	$19
Pro	$79	25/month	Yes	$9

Bid Limits & Revisions

Each job post accepts a maximum of 5 bids
Once a job is awarded, no further bids are accepted
Homeowners may request changes to a submitted bid
Contractors may submit one free revision per change request — revisions do NOT consume additional credits

6. Job Posting and Privacy

Homeowner addresses are NEVER shown to contractors until a bid is formally awarded
Only city and neighborhood are visible to contractors before award
Full address, phone, and email are revealed only after award
Contractors must keep homeowner contact information confidential
Job posts expire after 30 days with no awarded bid

7. Match Fees and Payments

Our Role and Your Contract

Home Bidders Hub is a referral and payment-tracking service. We are not a party to the home-improvement contract between homeowner and contractor, and we do not draft, generate, host, or review that contract. The contractor is solely responsible for providing a written contract that complies with applicable law, including California Business and Professions Code § 7159 and CSLB home-improvement contract requirements. The milestone schedule shown on this platform is a payment-tracking convenience, not the binding payment schedule — the binding terms are those in the parties’ written contract.

Match Fees

The platform Match Fee (a flat $49 on Free, $19 on Plus, $9 on Pro) is charged directly to the contractor’s payment method at the time the homeowner awards the bid. This fee is separate from and in addition to the homeowner’s payment. No fee is charged for bids that are not awarded. All Match Fees are non-refundable once a bid is awarded, regardless of project outcome.

How Payments Work

Home Bidders Hub does not hold or escrow funds. The homeowner pays the contractor directly through the platform’s payment processor when the homeowner approves the work — per milestone for milestone jobs, or once for no-milestone jobs. Nothing is charged until the homeowner approves, and the contractor receives the full agreed amount for approved work. The Match Fee is a separate charge to the contractor’s card and is not deducted from the contractor’s earnings.

Homeowner Payments

The homeowner is charged only when they approve completed work
Funds are not held or escrowed by Home Bidders Hub at any point
Payment is never released automatically — the homeowner must approve each milestone (or the completed job) for payment to occur
Once a payment is made for approved work it cannot be reversed through the platform
Payment processing is provided through Stripe

Cancellations and Refunds

Either party may cancel an awarded job at any time
Any milestone not yet approved and paid is simply not charged
Payments already made for approved work are NON-REFUNDABLE
Bid credits are NON-REFUNDABLE once used, including on cancelled jobs
Match Fees are NON-REFUNDABLE once a bid is awarded

8. Dispute Resolution and Reports

Flagging Issues: Either party may flag a milestone issue via the platform. Home Bidders Hub will review flagged issues within 7 business days. We will attempt to mediate but are NOT obligated to resolve disputes. Legal disputes between homeowners and contractors are outside our jurisdiction.

User Reports: Any user may report another user for violations of these Terms. Reports are reviewed within 3 business days. Possible outcomes include a warning, temporary suspension, or permanent termination. Both the reporter and the reported user will be notified of the outcome. Home Bidders Hub’s decisions on reports are final.

Contractor Remedies for Non-Payment

Contractors who have completed work and are not compensated have the following remedies: (1) file a report via the platform for review; (2) contact Stripe at stripe.com/support for payment processing issues; (3) pursue payment in California Small Claims Court for amounts up to $12,500 (courts.ca.gov). Home Bidders Hub is not a party to payment disputes but will cooperate with law enforcement and legal proceedings as required.

Stripe Disputes: Payment issues are subject to Stripe’s dispute process. Fraudulent chargebacks may result in account termination.

Contact for issues:

Support@homebiddershub.com — Response within 1–3 business days

9. User Conduct

You agree NOT to:

Provide false or misleading information
Use an invalid or another person’s CSLB license number
Contact homeowners outside the platform before a bid is awarded
Solicit homeowners to pay outside the platform
Post fake reviews or manipulate ratings
Create multiple accounts to circumvent suspensions or bans
Use the platform for any illegal purpose
Harass, threaten, or discriminate against other users
Attempt to hack, scrape, or disrupt the platform

Violations may result in: immediate account suspension, permanent ban, forfeiture of credits and balances, and legal action if applicable.

10. Reviews and Ratings

Reviews may only be left by verified participants of completed jobs
Reviews must be honest and based on actual experience
Reviews may not contain false statements, hate speech, or personal attacks
Home Bidders Hub may remove reviews that violate these terms
Review window: 14 days after job completion

11. AI-Powered Features

Home Bidders Hub uses Anthropic’s Claude AI for project description generation and bid drafting assistance
AI features are provided as assistance tools only — AI-generated content should be reviewed before use
We are not responsible for inaccuracies in AI-generated content
Project descriptions (text only) may be processed by Anthropic subject to their terms of service — we never send personal identifying information to AI services
AI bid drafting is available on Plus and Pro contractor plans only

12. SMS Communications

SMS notifications require explicit opt-in in your account settings
Standard message and data rates may apply based on your carrier plan
You may opt out at any time in your profile settings or by texting STOP to any message
SMS delivery is provided by Twilio

13. Intellectual Property

Home Bidders Hub owns all platform content, design, code, and trademarks.

Users retain ownership of content they post (photos, project descriptions, bid messages).

By posting content you grant Home Bidders Hub a non-exclusive license to display it on the platform for the purpose of facilitating matches between homeowners and contractors.

You may not copy, reproduce, or distribute platform content without written permission.

14. Disclaimers and Limitation of Liability

Platform is a Marketplace Only

Home Bidders Hub does NOT employ contractors, guarantee quality of work, verify all credentials independently, serve as a party to any homeowner-contractor agreement, or provide contractor referral services as defined under California Business and Professions Code Section 7159.12.

Limitation of Liability

To the maximum extent permitted by law: Home Bidders Hub is NOT liable for work performed by contractors, property damage, personal injury, or financial loss from contractor work. Our total liability is limited to fees paid to us in the 30 days preceding any claim. We are NOT liable for indirect, consequential, or punitive damages.

No Warranty

The platform is provided “as is” without warranties of any kind. We do not warrant that the platform will be error-free or uninterrupted.

15. Indemnification

You agree to indemnify and hold harmless Home Bidders Hub, its officers, directors, employees, and agents from any claims, damages, or expenses arising from: your use of the platform, your violation of these terms, work you perform or have performed, or your violation of any third-party rights.

16. Termination

We may suspend or terminate your account at any time for: violation of these terms, fraudulent activity, non-payment of fees, or inactivity for 12+ months.

You may delete your account at any time by contacting Support@homebiddershub.com. Upon deletion: your profile is removed from public view immediately, personal data is deleted within 30 days, transaction records are retained for legal compliance (7 years), and unused bid credits are forfeited with no refund.

17. Governing Law

These terms are governed by the laws of the State of California. Any disputes will be resolved in Los Angeles County, California. You waive any objection to jurisdiction in Los Angeles County.

18. Changes to Terms

We may update these terms at any time. We will notify you via email to your registered address and an in-app notification. Continued use after notification constitutes acceptance. If you do not agree to updated terms, you must delete your account.

19. Contact Information

Home Bidders Hub, Inc.

Email: Support@homebiddershub.com

Website: homebiddershub.com

Service Area: Southern California

20. California-Specific Disclosures

Per California Business and Professions Code:

Home Bidders Hub is NOT a licensed contractor
Home Bidders Hub is NOT a licensed contractor referral agency
All contractors are independent professionals
Homeowners should verify all licenses at cslb.ca.gov
Home Bidders Hub does not guarantee contractor performance
Homeowners assume all risk of hiring through the platform